Home / Games news / koreaherald : [FEATURE] Galaxy debacle exposes Samsung dilemma

koreaherald : [FEATURE] Galaxy debacle exposes Samsung dilemma

[FEATURE] Galaxy debacle exposes Samsung dilemma

[FEATURE] Galaxy debacle exposes Samsung dilemma

In the eyes of Donald Woo, a retired businessman in Hong Kong, incidents of the Samsung Galaxy Note 7 catching fire and its subsequent departure seemed not just about a technical error, or faulty batteries.Calling himself a loyal customer of the South Korean tech giant, Woo said he began to wonder about the cause of the crisis.What disappointed him the most, he said, was the way Samsung Electronics, the world’s largest smartphone maker, was handling the case.“It is clear that there was a very serious problem with their internal communication channels, from the battery factory to the phone company to the group headquarters,” he said in an email sent to The Korea Herald.“My question is whether this has always been the case, or is (it) a new phenomenon after the chairman fell into a coma and the son (replaced him)?”Woo is one of many avid Samsung fans around the world starting to ask such questions about Samsung, its structural problems and their impact on product management.Such concerns have existed for years.

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Samsung heir’s new job comes with a tough to-do list following the Galaxy Note 7 fallout

Samsung heir’s new job comes with a tough to-do list following the Galaxy Note 7 fallout

Samsung heir’s new job comes with a tough to-do list following the Galaxy Note 7 falloutJay Y. Lee has a tough job ahead of him.Shareholders of Samsung Electronics voted on Thursday to put the scion of the controlling family on the board.That makes his leadership role official just as the electronics giant grapples with the Galaxy Note 7 fallout and an activist investor’s demands.

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